My two friends John and Penny's labour of love was published this week. It looks excellent. It needs to be read by everyone in this democracy not just clinicians, managers and policy makers.
see:http://www.amazon.co.uk/Intelligent-Kindness-Reforming-Culture-Healthcare/dp/1908020040/ref=sr_1_1?ie=UTF8&qid=1309551164&sr=8-1
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